This policy applies to paid plans. The Free tier has no billing and is not subject to this policy.
Plans and pricing
- Free — included core features, no payment required.
- Pro — INR 499 per month, billed monthly. GST is not currently charged at our entity status.
- B2B2C — provided to you free or at a partner-set price by a partner advisor; refer to the partner's terms.
Billing cycle
- Subscriptions renew automatically every month on the same date you first paid.
- Failed payments trigger up to 3 retries over 7 days before the Pro features are paused; the account stays open and your data is preserved.
- Invoices are emailed and available in Settings.
Cancellation
- You can cancel anytime at Settings. Cancellation takes effect at the end of the current billing cycle — you keep access until then.
- No partial-month refunds for cancellation, except under the first-time refund window below.
Refunds
- First-time refund window — 7 days. If you cancel a Pro plan within 7 days of your first payment and email [email protected] with subject
[Refund], we will refund the first month's charge in full. - Service issues. If the Platform is materially unavailable for an extended period due to a fault on our side, we will offer a pro-rata refund for the affected period on request.
- Refund timeline. Approved refunds are issued to the original payment method within 7 business days of approval; bank settlement may take an additional 5–10 days depending on your card / UPI provider.
Closing your account
- You can close your account at any time at Settings.
- For 90 days after closure, we keep your data so you can recover it or download an export. After 90 days, personal data is permanently erased per our Privacy Notice.
- Cancelling a subscription does not close the account. Closing the account also cancels any active subscription.
Billing disputes and grievances
For billing disputes, write to [email protected]. If we cannot resolve the matter to your satisfaction, escalate to the Grievance Officer at Grievance Redressal. As a consumer you also have the right to approach the District / State / National Consumer Disputes Redressal Commission and the National Consumer Helpline (1915).
Seller information
Per the Consumer Protection (E-Commerce) Rules, 2020, the seller of services on the Platform is Lineage Money Private Limited (CIN U66190KA2026PTC220443), registered office at No. 43, Residency Road, Shanthala Nagar, Ashok Road, Museum Road, Bangalore North, Bengaluru, Karnataka 560025, India. Customer-care contact: [email protected].